REFUND POLICY
Last Updated:
IMPORTANT: Northern Reels is a FREE-TO-PLAY social online casino in Canada platform. No real money gambling, wagering, or prizes are offered.
1. Virtual Currency & Purchases
- All in-game currency ("Coins", "Chips") have no monetary value
- Virtual items purchased are for entertainment purposes only
- Digital goods cannot be exchanged for cash or refunded
Strict No-Refund Policy
All purchases of virtual currency or items are FINAL. We do not offer refunds for:
- Unused virtual currency
- Accidental purchases
- Gameplay outcomes
- Account suspension/bans due to policy violations
2. Billing Errors
If you believe there has been an error in billing:
- Contact our support team within 48 hours of the transaction
- Provide transaction details (receipt, bank statement)
- We will investigate and correct legitimate errors
3. Disputed Charges
Unauthorized charge disputes may result in:
- Immediate account suspension
- Loss of all virtual items/currency
- Permanent ban from our services
4. Special Circumstances
Exceptions may be considered for:
- Duplicate charges processed in error
- Fraudulent purchases (with police report)
All exception requests must be submitted to support@northernreels.com within 7 days.